Shipping policy
SHIPPING POLICY
At Cryofeel, we aim to deliver your orders safely and as quickly as possible.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeline
Estimated delivery timelines:
- Metro cities: 3–5 business days
- Non-metro cities: 5–8 business days
- Remote areas: 7–10 business days
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free shipping may be available on selected products/orders.
- Shipping charges (if applicable) will be displayed during checkout.
Order Tracking
Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp.
Delivery Issues
If you receive:
- Wrong item
- Damaged item
- Missing item
Please contact us within 72 hours of delivery with:
- Shipment label image
- Invoice image
- Outer packaging images
- Product images
- Packaging video
- Unboxing video
